Comprehensive and competent expert advice to customers is of central importance to us. The process begins with individual consultations in which the precise task and the specifications and wishes of the customer are determined. We describe our range of systems and plants, their mode of operation and differences, as well as advantages and disadvantages. We then develop an individual and demand-oriented solution proposal taking into account both technical and economic aspects, which we present to the customer in a detailed offer including all relevant technical and commercial information.
Construction / development
The planned solutions are developed in our in-house 3D CAD construction department in close cooperation with the customer and detailed up to the production stage, whereby short development and lead times are possible. On the basis of modular design, we use existing modules and structures from a large number of previously implemented projects. If necessary, we modify existing modules and structures to comply with the project or develop completely new solutions and processes together with the customer.
At our company headquarters in Sonsbeck we manufacture, complete and install the systems and plants according to the individual specifications of the customer. Highly-qualified and motivated staff, professional equipment and flexible organisation enable us to produce timely and high-quality individual and special solutions as well as small-scale batches. In order to be able to offer our customers everything from a single source, we also have our own switch cabinet construction. We have been certified by TÜV Rhineland as a specialised company according to the German Water Resource Law (WHG) since 2006.
Service / replacement parts
We attach great importance to customer support, including after sales service. If required, our staff will assist customers with installation, assembly and commissioning of the delivered components and plants. In order to increase plant availability, we offer a regular maintenance and repair service. Along with replacement and wearing parts, we also supply consumables for all our modules and plants – much of this directly from stock. If necessary, we help customers with the recoding of external products or the replacement of components which may be no longer available.